FAQ's
SHIPPING
What Couriers Handle Our Deliveries?
Oxbowe partners only with dependable names in the shipping world. We work exclusively with FedEx, DHL, UPS, and USPS to get your order to your door safely and on time. This keeps every delivery consistent, trackable, and worry-free from the moment it leaves our warehouse.
Do You Ship Outside The United States?
Right now, Oxbowe ships only within the United States. We're focused on giving domestic customers the most reliable delivery possible. If international shipping becomes available down the road, we'll update this page right away so you're the first to know.
How Soon Will My Package Get Here?
After you place your order, a confirmation email arrives in your inbox right away. Orders are processed within 3–5 business days and will arrive at your doorstep within the respective 10–15 business days.
PAYMENT
Which Payment Methods Can I Use?
Oxbowe keeps checkout simple with several trusted payment options. You can pay using MasterCard, Visa, American Express, Apple Pay, and Google Pay, whichever suits you best.
Why Was My Payment Declined and What Can I Do?
Please note that your payment may fail if the billing address, card details, or phone number is incorrect. It may also decline on an expired or over-limit credit/debit card or insufficient funds in your account. To avoid delays, please ensure all details are correct before making your payment.
Is My Credit Card Information Secure?
Yes. Your security is important to us. Oxbowe uses SSL encryption to protect data transmitted through our website. All payments are processed securely through trusted third-party payment providers, and we do not store or have access to your credit card details.
Do You Offer a Money-Back Guarantee?
Yes, of course! At Oxbowe, every order is backed by a money-back guarantee for your peace of mind, in case there’s any problem with your order. For more information, please see our Return & Exchange Policy.
RETURN & EXCHANGE
How Can I Change or Cancel My Order?
You can reach us via the Contact Us page or our official email, mentioned on our website, with any queries you have about size changes, cancellations, or changes made to your order before your item is dispatched. Please note that the OXBOWE is unable to make adjustments after shipping.
Can I Return a Custom Order for a Replacement?
No, there is no replacement or return for a custom-made order. If the custom-made order is defective or received with an error from our side, then the replacement is guaranteed. For this, you first have to email us at our official email address with clear and proper pictures to initiate a replacement process for a custom-made order.
What Is the Process to Return an Item?
Want to return an item? Simply email OXBOWE at our official email address, as mentioned on our website, to request return approval. Once approved, send the item to the address on our website via a trusted courier. We will cover return shipping costs if the return is due to our error. For all other returns, shipping fees are the customer’s responsibility.
How Do I Report a Defective Item?
If you find a defective item, simply email us at our official email address, as mentioned on our website, with clear pictures. Please ensure that the item is unworn, unaltered, and in its original condition with tags.