Last Updated: September 09, 2026

 

Oxbowe currently ships only within the United States.

Getting Your Order Ready

• Every order takes 3–5 business days to prepare before it ships.

• Orders are not processed or shipped on weekends or public holidays.

• Orders placed after 2:00 PM GMT-05:00 will be processed on the next business day.

• Once your order is confirmed and set to go, we email you a confirmation right away.

Free Shipping to the USA.

Oxbowe offers free shipping all over the United States. 

How Long Delivery Takes

• Processing Time: 3–5 business days (Monday–Friday)

• Transit Time: 7–10 business days (Monday–Friday)

• Estimated Total Delivery Time: 10–15 business days

• Daily Order Cut-off: 2:00 PM GMT-05:00

Please Note: We currently do not ship to APO/FPO addresses or P.O. Boxes.

Your Order Confirmation

As soon as you complete checkout, we send a confirmation email with your receipt and full order details. Didn't get this email? Reach out to our sales team at info@oxbowe.com, and we'll sort it out right away.

Taxes On Your Purchase

All prices on our website are displayed in U.S. Dollars. Any applicable sales tax is calculated automatically at checkout based on your shipping address and is shown before you complete your purchase.

Providing Accurate Shipping Details

Please provide a complete and accurate shipping address, phone number, and any other information required during checkout. If we identify an issue with your shipping information, we may contact you by email to confirm or correct the details before processing your order.

Tracking Your Package

Once your order ships, we'll send you a shipping confirmation email with your tracking number. Tracking information may take some time to become active after the package is handed over to the carrier.

We ship orders using trusted carriers such as FedEx, DHL, UPS, and USPS.

If you won't be available to receive your package, you may have to authorize another person to accept it on your behalf, subject to the carrier's policies.

Missing or Delayed Packages

If your parcel goes missing or tracking stops updating as expected, you can file a claim 10 days after your dispatch date. We'll work directly with the courier to investigate and, where it's appropriate, issue store credit or send a fresh replacement.

Return Shipping Costs

If you choose to return or exchange an item due to sizing, style, or a change of mind, you are responsible for the return shipping cost. If your item arrives damaged, defective, or incorrect, please contact us within 30 days and provide photos of the item as evidence. If the issue is confirmed, we'll cover the return shipping cost and provide a prepaid return label.

Please contact us before sending any item back. For complete information about returns and refunds, please see our Return and Refund Policy.

Questions About Shipping

For anything shipping-related, contact us at

Email: info@oxbowe.com
Business Phone: +1 713-925-4808
US Head Office: 5900 BALCONES DR 6652, AUSTIN, TX 78731