Last Updated: September 05, 2026 

Oxbowe runs this website and store, along with every tool, feature, and service connected to it (together, the "Services"). We use Shopify to power our store and help us serve you better. This policy explains what information we gather, how we use it, and how we protect it whenever you visit, shop, or reach out to us. If anything here ever conflicts with our Terms of Service, this Privacy Policy takes priority on matters of personal data.

When you use our Services, you agree that you've read and understood how we handle your information.

The Information We Gather

We only collect details that help us serve you well. Depending on how you use our site, this may include:

• Your Contact Details: Full name, home address, shipping address, phone number, and email.

• Payment Details: Card numbers, bank details, and transaction records. All of this stays protected through SSL encryption, so no staff member or any third party ever sees your raw payment data.

• Account Info: Your username, password, saved preferences, and security settings.

• Shopping Activity: Items you view, save, buy, return, or exchange.

• Messages You Send Us: Anything you share when you contact our team.

• Browsing Data: Your device type, browser, location, and how you move through our site, so we can make your shopping experience smoother.

Where This Information Comes From

We gather your details in a few simple ways:

• Directly from you, when you shop, sign up, or message us.

• Automatically, through cookies and site activity tracking.

• Through trusted partners who help with payments, tech support, or marketing.

• Occasionally, through other outside parties, where the law allows it.

How We Put Your Information To Work

Your data helps us in the following ways:

• Running Your Orders: Processing purchases, managing your account, sending updates, and handling returns.

• Sharing Offers: Letting you know about new drops, sales, and promotions you might like.

• Keeping Things Safe: Spotting fraud and protecting every transaction.

• Answering You: Responding to your questions and support requests.

• Following The Law: Meeting legal requirements whenever needed.

When We Share Your Details

Oxbowe never sells your personal information, and we never hand it over to outsiders for their own marketing. Only our team and our delivery partners can see your order details, and your payment information always stays encrypted and hidden from view. Beyond that, we only share information:

• With Shopify and trusted vendors who support payments, shipping, and site performance.

• When you ask us to, such as fulfilling an order or linking a social account.

• Within our own business group, if needed.

• When a legal situation or business change requires it.

Our Use Of Shopify

Our store runs on Shopify, and Shopify may process some of your data to help us run our Services smoothly. Shopify may also apply this data across its wider platform. You can read more directly on Shopify's own privacy page.

Links Leading Away From Our Site

Our website sometimes links to outside pages. Once you leave our site, we can't control or take responsibility for how those pages handle your information.

Protecting Younger Visitors

We don't knowingly gather information from children. If we ever learn that a child has shared details with us, a parent or guardian can reach out, and we'll remove it right away.

Keeping Your Data Secure

No online system is ever completely risk-free, but we rely on strong SSL encryption to guard your payment details. We only keep your information as long as we truly need it, whether that's to manage your account or meet a legal requirement.

Your Rights

You always have the right to:

• Ask what personal information we hold about you.

• Request a correction or full deletion of your data.

• Get a copy of your information, or move it elsewhere.

• Opt out of data sharing or targeted ads.

• Adjust your email preferences anytime.

We'll never treat you differently for exercising these choices. We may ask for identity confirmation first, just to keep your data safe.

Updates To This Policy

We may revise this policy occasionally to match new laws or changes in how we operate. Whenever we do, we'll update the "Last Updated" date at the top of this page.

Get In Touch With Us

Got a question about this Privacy Policy, or want to use any of the rights listed above? Reach out to our team anytime at:

Email: info@oxbowe.com
Business Phone: +1 713-925-4808
US Head Office: 5900 BALCONES DR 6652, AUSTIN, TX 78731