Last Updated: September 05, 2026

Time Limit For Returns And Exchanges

You have 30 days from your delivery date to request a return, refund, or exchange. Once those 30 days pass, we're no longer able to process any request. Before sending anything back, please email our support team at info@oxbowe.com with your order number, the item name, and your reason for the return. We're unable to accept packages that arrive without prior approval (RMA) from our team, so this first step really matters.

No Extra Charges For Restocking

We keep things simple here. Oxbowe never charges a restocking fee on any return.

What Makes An Item Eligible

For a return to go through, the item needs to be untouched. That means no wear, no washing, and no alterations of any kind. Original tags and packaging should still be attached and intact. We also ask that items stay free from strong smells, whether that's perfume, detergent, or anything else.

The Return Address

5900 BALCONES DR 6652, AUSTIN, TX 78731

Starting Your Return

Getting started is easy. Send us an email with your order number, the item you're returning, and a short reason why. Once we approve your request, pack the item carefully to avoid damage during transit, and hold on to your shipping receipt or tracking number until the return is complete.

Who Covers The Shipping Cost

If you're returning something simply because you changed your mind, picked the wrong size, or preferred a different style, the return shipping cost is your responsibility. However, if your item arrived damaged, defective, or completely wrong, let us know within 30 days and include a few photos as proof. In that case, Oxbowe takes full responsibility and emails you a prepaid return label at no cost.

Changing Your Mind Before Dispatch

You can cancel an order only if it hasn't shipped yet. Once your package leaves our warehouse, we're unable to accept or process any cancellation request, so please reach out quickly if your plans change.

How Refunds Work

Once your returned item reaches us and passes inspection, we begin processing your refund right away. Most refunds complete within 7 business days after approval. The money goes back to your original payment method, and if that method isn't available anymore, we'll contact you directly to sort out another way to refund you. Keep in mind that items showing signs of wear, damage, or alteration may not qualify, and we reserve the right to decline those returns.

Exchanges For A Different Size Or Color

Want a different size or color instead of a refund? You're welcome to request an exchange within the same 30-day window. Since exchanges depend on what's currently in stock, we recommend reaching out as soon as possible to secure the option you want.

Have A Question? Contact Us

Email: info@oxbowe.com
Business Phone: +1 713-925-4808
US Head Office: 5900 BALCONES DR 6652, AUSTIN, TX 78731