Oxbowe currently ships only within the United States.

Getting Your Order Ready

• Every order takes 3–5 business days to prepare before it ships.
• Orders are not processed or shipped on weekends or public holidays.
• Orders placed after 2:00 PM GMT-05:00 will be processed on the next business day.
• Once your order is confirmed and set to go, we email you a confirmation right away.

Free Shipping to the USA.

Oxbowe offers free shipping all over the United States. 

How Long Delivery Takes

• Processing Time: 3–5 business days (Monday–Friday)
• Transit Time: 7–10 business days (Monday–Friday)
• Estimated Total Delivery Time: 10–15 business days
• Daily Order Cut-off: 2:00 PM GMT-05:00

Please Note: We currently do not ship to APO/FPO addresses or P.O. Boxes.

Your Order Confirmation

As soon as you complete checkout, we send a confirmation email with your receipt and full order details. Didn't get this email? Reach out to our sales team at info@oxbowe.com, and we'll sort it out right away.

Taxes On Your Purchase

All prices on our website are displayed in U.S. Dollars. Any applicable sales tax is calculated automatically at checkout based on your shipping address and is shown before you complete your purchase.

Providing Accurate Shipping Details

Please provide a complete and accurate shipping address, phone number, and any other information required during checkout. If we identify an issue with your shipping information, we may contact you by email to confirm or correct the details before processing your order.

Tracking Your Package

Once your order ships, we'll send you a shipping confirmation email with your tracking number. Tracking information may take some time to become active after the package is handed over to the carrier.

We ship orders using trusted carriers such as FedEx, DHL, UPS, and USPS.

If you won't be available to receive your package, you may have to authorize another person to accept it on your behalf, subject to the carrier's policies.

Missing or Delayed Packages

If your parcel goes missing or tracking stops updating as expected, you can file a claim 10 days after your dispatch date. We'll work directly with the courier to investigate and, where it's appropriate, issue store credit or send a fresh replacement.

Return Shipping Costs

If you choose to return or exchange an item due to sizing, style, or a change of mind, you are responsible for the return shipping cost. If your item arrives damaged, defective, or incorrect, please contact us within 30 days and provide photos of the item as evidence. If the issue is confirmed, we'll cover the return shipping cost and provide a prepaid return label.

Please contact us before sending any item back. For complete information about returns and refunds, please see our Return and Refund Policy.

Questions About Shipping

For anything shipping-related, contact us at

Email: info@oxbowe.com
Business Phone: +1 713-925-4808
US Head Office: 5900 BALCONES DR 6652, AUSTIN, TX 78731

Time Limit For Returns And Exchanges

You have 30 days from your delivery date to request a return, refund, or exchange. Once those 30 days pass, we're no longer able to process any request. Before sending anything back, please email our support team at info@oxbowe.com with your order number, the item name, and your reason for the return. We're unable to accept packages that arrive without prior approval (RMA) from our team, so this first step really matters.

No Extra Charges For Restocking

We keep things simple here. Oxbowe never charges a restocking fee on any return.

What Makes An Item Eligible

For a return to go through, the item needs to be untouched. That means no wear, no washing, and no alterations of any kind. Original tags and packaging should still be attached and intact. We also ask that items stay free from strong smells, whether that's perfume, detergent, or anything else.

The Return Address

5900 BALCONES DR 6652, AUSTIN, TX 78731

Starting Your Return

Getting started is easy. Send us an email with your order number, the item you're returning, and a short reason why. Once we approve your request, pack the item carefully to avoid damage during transit, and hold on to your shipping receipt or tracking number until the return is complete.

Who Covers The Shipping Cost

If you're returning something simply because you changed your mind, picked the wrong size, or preferred a different style, the return shipping cost is your responsibility. However, if your item arrived damaged, defective, or completely wrong, let us know within 30 days and include a few photos as proof. In that case, Oxbowe takes full responsibility and emails you a prepaid return label at no cost.

Changing Your Mind Before Dispatch

You can cancel an order only if it hasn't shipped yet. Once your package leaves our warehouse, we're unable to accept or process any cancellation request, so please reach out quickly if your plans change.

How Refunds Work

Once your returned item reaches us and passes inspection, we begin processing your refund right away. Most refunds complete within 7 business days after approval. The money goes back to your original payment method, and if that method isn't available anymore, we'll contact you directly to sort out another way to refund you. Keep in mind that items showing signs of wear, damage, or alteration may not qualify, and we reserve the right to decline those returns.

Exchanges For A Different Size Or Color

Want a different size or color instead of a refund? You're welcome to request an exchange within the same 30-day window. Since exchanges depend on what's currently in stock, we recommend reaching out as soon as possible to secure the option you want.

Have A Question? Contact Us

Email: info@oxbowe.com
Business Phone: +1 713-925-4808
US Head Office: 5900 BALCONES DR 6652, AUSTIN, TX 78731